Return Policy

✅ Return Window

You may request a return within 7 days of receiving your order.

📦 Eligibility for Return

To be eligible for a return, your item must:

• Be unused and in the same condition you received it

• Be in the original packaging, with all tags intact

• Include a valid proof of purchase (order number, invoice)

🚫 Non-Returnable Items

Returns will not be accepted for:

• Customized or made-to-order items

• Items damaged due to misuse, improper handling, or installation

• Items returned after the 7-day window

Return Process

1. Initiate a Return:
   Email us at satyamcarpet@gmail.com within 7 days of delivery with:

   • Your order number

   • Product details

   • Reason for return

   • Photos (if the product is damaged/defective)

2. Return Approval:
   Once your request is reviewed, we will confirm whether it qualifies for return and provide instructions.

3. Shipping the Product:

   • Pack the product securely in its original packaging.

   • Ship the product to the address provided in our return confirmation email.

   • Return shipping costs are borne by the customer unless the item was damaged or incorrect.

4. Inspection & Refund:
   Once we receive the returned item, it will be inspected. If approved, a refund will be processed within 7–10 business days via your original payment method.

Cancellation Policy

• Orders can be canceled within 24 hours of placing them or before dispatch, whichever is earlier.

• To cancel, email us at satyamcarpet@gmail.com with your order number.

• Orders already shipped cannot be canceled and must go through the return process.

Need Help?

For any questions regarding returns or cancellations, contact us at:

📧 Email: satyamcarpet@gmail.com
📞 Phone: +91-6393211790